See Why People Love Hilltop Kia!
Our #1 goal at Hilltop Kia is to make sure that every customer is completely satisfied with their purchase experience and service; before and after the sale. Here is what some reviews and testimonials from our customers had to say:
"Helpful and Professional"
2/2/2023
Moe was really helpful and professional when I came in yesterday to buy my new Kia Seltos.
I wish I could have gotten a better deal, but I understand the current financial climate.
Happy customer!
Cynthia R., from Yelp
"Top Notch"
1/28/2023
Moe was fantastic, he was very strait forward and up-front about the uncertainties with '23 Telluride arrivals. In the end the arrival and delivery matched exactly what he originally said. When buying Moe takes the time to describe options with financing/warranty/service contracts and keeps everything very low pressure. When I picked up my vehicle Moe took the time to help me understand the vehicle, the app, the custom functions, he provides top notch white glove service. I would recommend him to family and friends.
Pete N., from Yelp
"Would Not Hesitate To Come Back"
1/21/2023
Moe and AJ helped my husband and I buy our long longed for Sorento PHEV yesterday. We had put our names down on the call list last year, but the mark-ups above MSRP were quite high. This week I received an email from Moe that one had arrived, and the markup was within a comfortable range for us.
We went to test drive and decided we liked the car. It was an easy process with Moe to go through financing options, and signing the paperwork with AJ was a breeze. They have a nifty desktop screen for digitally signing documents, and they gave us the file on a USB drive instead of a stack of papers. Moe took time with me to walk through the many features of the car, particularly the new tech that we don't have in our Kia Sedona (also purchased from this dealership in 2016).
The dealership is also nicely equipped with a play kitchen, kids books, comfy couches to watch TV, and bountiful snacks for our kiddos who waited while we got the paperwork done.
This is our second Kia from Hilltop Kia, and while we still love our Sedona and will be driving these two cars for a long time, we would not hesitate to come back.
Lillian L., from Yelp
"Well Taken Care Of"
1/18/2023
My husband and I just bought a Telluride from Hilltop Kia. We worked with Lewis who was great, showed us around the car, negotiated a great price, felt well taken care of. We're really happy with our experience and definitely recommend them.
Marcy H., from Yelp
"The Best Experience We've Ever Had"
11/19/2022
My wife and I had the most pleasant, accommodating and honest encounter with the Sales Dept folks at Hilltop Kia. Sales Manager Jose Erasa extended himself repeatedly to ensure we had a top-notch customer experience. And Sales Consultant JC Calderon was also consistently helpful, responsive and pleasant. We will confess to harbnoring apprehensions about car-buying, after a half century of encounters with various dealers. This was about the best experience we've ever had, and I would be sure to return there in the future for any car purchase needs I might have. EXCELLENT! And by the way, we completely love our Kia NIRO EV vehicle!
Fred P., from Yelp
"We Are Happy Customers Again!"
11/19/2022
Moe is the best! Moe helped us with our two new Kia Niro EV leases in the past four years. He completely understands the cars/EVs, takes the time to explain the car and the apps, and overall makes the process incredibly easy even during supply chain challenges. We love the Kia Niro EV and thanks to Moe, we are happy customers again!
Mary T., from Yelp
"Gained A Lifetime Customer From Me and My Family!"
11/18/2022
First and foremost, Moe is awesome! I inquired about a vehicle online and got a call from Moe literally minutes later. Applied online and the next day was in and out. The whole experience was amazing. Moe responded whether by email or by phone in a timely manner. Initially had my eyes on the red Sorento hybrid but there ended up being an open recall on the car but offered a steel grey and to be honest, "NO RAGRETS"! I got all the features that I wanted from the interior, to the sunroof and it being AWD and at great deal. Definitely recommend! Already trying to recruit my family to convert! Lol Thanks again! Also, Mr. Garnett Thompson made the signing experience very easy and enjoyable. Definitely added to the experience. Gained a lifetime customer from me and my family!
Rowena Anne B., from Yelp
"Amazing!"
11/17/2022
Moe and the team at Hilltop were amazing! Thanks for the new ride!!!
Boris B., from Yelp
"Very Pleasant Experience"
11/4/2022
I am writing this review for my elderly neighbor who doesn't do the computer but wanted to thank Raoul Fulcher Jr. for his outstanding customer service! She purchased a 2023 Sorento hybrid and Raoul made the process a very pleasant experience. Raoul spent over an hour with her going over all the features on the Sorento hybrid and helped her set up her phone, radio stations, the Kia app etc. Raoul was so patient and kind and she really appreciated everything!! Thanks again
MaryLynn P., from Yelp
"10/10 Definitely Recommend!"
10/23/2022
Moe helped me soon as i pulled on the lot. He was a great help at explaining FAQs since I purchased my first car. 10/10 definitely recommend!
Michelle Z., from Yelp
"Heading Out To Richmond Was Worth It"
10/21/2022
I recently bought a used 2022 Kia Niro EV from Hilltop Kia. Really, I was just going to look at and test drive some electric cars to make a decision later. But I found a fair price on a hard to find car and was quickly considering whether to buy it or risk having to find another one.
The best part of Hilltop Kia is that I did not feel pressured to buy a car. Sales Rep Lewis presented my options and told me to take my time, and they were patient as I slowly came around to being ready to purchase. Everyone I met there (didn't get all their names) -- Lewis, the financing guy, contracts guy, other sales rep -- were very helpful and friendly. We had some good laughs too.
When the sale was all done, Lewis walked through all the features and taught me how to charge the car. Very helpful when transitioning from a 2010s car with little features to a 2022 electric.
Given some of the reviews I've seen about other Kia dealerships, heading out to Richmond was worth it!
Richard F., from Yelp
"5-Star Service All The Way Around"
10/19/2022
I am representing a client for a claim and needed information about a repair that was fairly old. Kim in the service department took care of all my requests, and was so kind and patient walking me through all the notes they had for the claim, even going on a conference call with the agent and myself. 5-Star service all the way around, could not ask for a better experience!
Tayler H., from Yelp
"Excited About My New Ride!"
10/16/2022
I recently purchase a new Kia Sorento Hybrid from Hilltop Kia. I have to say they were wonderful to work with. Moe was the sales rep who handled the transaction and he was lovely to work with. From the first test drive to walking me through all of the features, paperwork, options and handing me my new set of keys, Moe made the process seamless and painless. I would highly recommend giving Moe a call if you're interested in a Kia.
Thanks again Moe and Hilltop! I'm so excited about my new ride!
-MM
Charlie G., from Yelp
"Incredibly Responsive and Patient"
10/11/2022
Had a wonderful experience with Moe! We have been working with Moe for what seems like forever - the supply chain problems really delayed our ability to get the vehicle we wanted. Moe was always incredibly responsive to and patient with my phone calls, and notified me right away when they finally got the vehicle we wanted in stock! Very kind person, easy to work with, absolutely recommend working with him.
Natalie C., from Yelp
"Definitely Recommend"
10/9/2022
I came in looking for Car Moe was super friendly helpiful, giving me all the information I wanted and I came with a Car that I love !!! They are incredible and definitely recommend.
Rafael R., from Yelp
"Professional and Very Nice"
10/8/2022
Had an awesome experience with Safeel "Moe" in sales. He was professional, and very nice. He even took the time to show my mom how to work her car. I'd definitely recommend you go see Moe!!
Arcora S., from Yelp
"Up Front, Honest"
9/25/2022
Moe from Hilltop Kia was fantastic to work with. He was helpful from start to finish, up front, honest, always made himself available and was quick to answer all my questions. Huge thanks to Moe and Hilltop Kia for setting my family and me up with our 2022 Telluride. We couldn't have been happier with the whole experience.
Aaron W., from Yelp
"Much Thanks To Hilltop"
9/22/2022
I've only purchased two new cars off a dealership lot in the past let alone had to order one. I can't imagine a process made any smoother than Moe handled my new purchase of a 2023 hybrid.
After dozens of internet searches and phone calls all over NorCal I got in contact with Moe at Hilltop KIA. He was confident, supportive, and positive presence throughout the entire ordeal. Even after my numerous text messages and emails pestering him about the ETA lol. As anyone knows who's tried buying a hybrid or EV recently, it is very challenging.
Much thanks to Hilltop but especially Mo!
After dozens of internet searches and phone calls all over NorCal I got in contact with Moe at Hilltop KIA. He was confident, supportive, and positive presence throughout the entire ordeal. Even after my numerous text messages and emails pestering him about the ETA lol. As anyone knows who's tried buying a hybrid or EV recently, it is very challenging.
Much thanks to Hilltop but especially Mo!
Sky R., from Yelp
"Exceptional Customer Service"
9/10/2022
i went to hilltop kia/ford for the first time today to have my kia serviced. i was greeted immediately when i pulled in for service and was assisted by kevin bracy. he was very professional, kind, friendly and very knowledgeable. he addressed my concerns and informed me of the expected time frame it would take to complete my vehicle. he then walked me over to the waiting area which was exceptionally clean with air conditioning, two tv's, comfy seats and free snacks, water, coffee and hot chocolate. while waiting, i encounters other staff and they were all cordial and asked if i needed anything while i waited. kevin kept me update on the progress of my vehicle and informed me of a couple other things i may need in the future. i came here because they were open on saturdays which work better for my schedule. my car was complete before the indicated time frame and it was washed and vacuumed out as well. i'll definitely be back in the near future to have my vehicle maintenance completed.
exceptional service and exceptional customer service. thanks hilltop kia/ford
exceptional service and exceptional customer service. thanks hilltop kia/ford
Lacsheia T., from Yelp
"Been Coming to Hilltop Kia Now For Almost 10 Years"
8/19/2022
I've been coming to Hilltop Kia now for almost 10 years and two Kia Souls later. From sales associate Lewis To Service assoc Gile I've been well served. The one time I was given some bad advice on tires, Gile and the service manager made good to help correct the situation and today when my brakes weren't in after 5 months Gile came through again and moved quick to find some brake pads and have them Delivered same day. Best Kia dealership by far in the East Bay
Burt K., from Yelp
"Buying Process Easy"
8/13/2022
Mo was friendly and made the buying process easy and pleasant. My daughter purchased her first vehicle, and Mo was very helpful.
Gaby C., from Yelp
"Walked Out With Our Dream Car"
8/1/2022
Great experience at Hilltop Kia. After shopping around for a Kia Telluride and waiting on other dealerships reservation list, Moe helped us over the phone very efficiently. He was knowledgeable, friendly and a genuine guy. He worked with me so I felt comfortable with price and made sure we walked out with our dream car the same day.
Thank you Moe for all your help! The Faataui family will definitely come see you again. Shout out Fiji!
Dana F., from Yelp
"Gave Me All The Info Upfront"
7/29/2022
Short version: HIGHLY recommend working w/ Moe at Hilltop Ford Kia! Very happy! :)
Detailed version: I have been looking for a 2022 Kia Telluride in Wolf Gray for months. Smart chip issues caught me off guard and had the hardest time finding a fair deal. A lot of competition and lack of inventory was brutal for a lot of dealerships that would only offer me pricing absurdly over MSRP. I finally met Moe from Hilltop Kia after a TrueCar inquiry. Hero!
1) Kind. Easy to talk business with minus any pressure that makes buying intimidating/miserable/awkward.
2) Straightforward. Took my inquiry seriously. Fair dealing in the current market climate. No shady dealership tricks or slick talk. Gave me all the info I wanted upfront. Took the time to answer my questions.
3) A great offer, super competitive from other local bay area dealers. Literally saved money buying through Moe vs other dealerships I reached out to (and there were a lot).
4) Helpful. I felt great about closing the deal and needed to coordinate my affairs on the backend to make it happen. He was patient and understanding, working with me so I could get my dream car.
I finally have my Telluride and would be so happy to refer more business to Moe. Thank you for all of your help!!!
J V., from Yelp
"Recommend to Family and Friends"
7/22/2022
When I got to this dealership, I had dealt with so much frustration from other dealerships that I had resolved that if it didn't work out here that I would be done trying.
But I ended up meeting and talking to Raoul who not only heard me out but also helped me out to get me into a new Kia that fit all my car search criteria. He introduced me to others at the dealership who are also very personable and professional and made for a smooth car buying experience.
I will definitely be using their services going forward and will recommend them to family and friends searching for a car.
Ricardo C., from Yelp
"Exceeded My Expectations"
7/14/2022
Mo was my salesman (2nd time around) and I was very pleased with the service and the outcome. I was returning one car from a lease & buying a new one. The whole transaction exceeded my expectations both in terms of the actual deal as well as the ease and efficiency of getting all things done at the end of the day. Kudos to the finance manager as well. Thank you, Mo!
Ethan A., from Yelp
"Very Considerate and Understanding"
7/6/2022
I worked with John Tomahn to purchase my first hybrid. He got my hands on the new 2023 Sportage Hybrid and I'm so glad he did. Process was smooth and John was very considerate and understanding. Great guy! Go see him at Hilltop Kia!
Ivonne N., from Yelp
"Price We Were Comfortable With"
7/4/2022
Car prices are high everywhere you go; nothing to be done about that. However! We had a great experience buying a new 2022 Kia Telluride from Hilltop. I was surprised they had any in stock, but they did, and Raoul was fantastic to work with throughout the process. He was professional, punctual, and clearly enthusiastic about the car he was selling to us.
I'd been calling Kia dealerships all over the bay for several days and Raoul was the only person who was quick to get back to us and continued to follow up throughout the day. He put in a lot of effort to work with us on price until we rolled out with a car that we love at a price we were comfortable with.
Even afterwards, Raoul continued to follow up to make sure we were settling in and satisfied with our new car. If you're in the market for a new car, I'd highly recommend Hilltop Kia. Ask for Raoul if you can!
Alex C., from Yelp
"Best Car Buying Experience"
6/19/2022
By far the best car buying experience I've ever had!!! Raoul took the time to know exactly what I wanted and he delivered!! If you want honesty and integrity, and someone who knows their product, Raoul is your man!
I LOVE my Telluride!!
Lika F., from Yelp
"So Smooth And Easy"
6/5/2022
Got my carnival yesterday from Moe. He made the transaction so smooth and easy. He is nice and considerate and professional. I will recommend him to everything who is looking for his/her next Kia. The dealership is quite efficient on the whole transaction. Highly appreciated and recommended.
James Y., from Yelp
"We Are Your Customer For Life"
5/23/2022
UPDATE!! YES we came back to Hilltop to buy our second KIA from John. Not many people can say truly say they loved their car buying experience enough to buy two cars from the same dealership and sale person. But you know you found a GREAT dealership (HILLTOP KIA) and sale person (JOHN TOMAHN) when a customer flew all the way back to buy their second car.
Thank you John for meeting and spending your day off with us. You are the bestest and we are your customer for LIFE.
Don't take my words for it. GO to Hilltop KIA or FORD to experience it yourself if you are in the market for a new car. You will thank me later!
By far one of the best car buying experience from start to finish. Thanks to JOHN TOMAHN!!
We were in the market to buy an EV. We called many dealerships even some out of states before we got in touch with John at Hilltop Ford/Kia dealership. (HILLTOP DON'T do MARKED UP on their cars. What you see on the MSRP is what you will pay. No haggling no wasting time. They are one of the very few that don't do marked up their cars.) John was upfront, genuine and accommodating. He was courteous and never made us feels pressure. After a few minutes on the phone John told us he has what we were looking for on the lot. We have to fly from OC to Hilltop to pick up our new car. John even made arrangements for us to be pick up from the airport. John went above and beyond the whole process. He answered all of our questions and we got lots. John is definitely an angel, we were so blessed to have met him. He even called and follow up to make sure we got home.
SO make sure if your looking for a car to go see John Tomahn at Hilltop Ford/Kia Dealership, he will take excellent care of you!!! Everyone at the dealership is so wonderful! You won't be disappointed!!
Stephanie P., from Yelp
"Fastest Most Professional Place Ever"
5/19/2022
I just bought a car 2 days ago. The fastest most professional place ever. JC and his supervisor Mike were so helpful and did not take advantage as I am a woman that came in alone . It took about 2 hrs that is excellent usually it takes hours to purchase a car. Love love love this place go check it ask for JC he knows his shit.
Kai B., from Yelp
"Would Definitely Recommend"
5/13/2022
My dad came here for his car a while back and I did the same, Raoul was a great help and knew his stuff. Really helped us out with selection and really hooked us up, as well as giving great tips. Would definitely recommend asking for him if you stop by. I picked up a Kia Forte and I'm extremely happy with it.
Sri R., from Yelp
"First Time Purchasing a New Car"
4/19/2022
Just purchased a Kia Forte with JC at Hilltop Kia and had an overall great experience. This was my first time purchasing a new car and both JC and Mike were extremely helpful in answering any questions I had and made the experience super straightforward -- enjoyable even! I'm really happy with my purchase and highly recommend them!
Jasmine C., from Yelp
"Best Car Buying Experience"
4/18/2022
Best car buying experience we have ever had!! Moe was professional, honest, knowledgeable, funny, personable, thorough, and he has been at this dealership for 13 years. That speaks volumes to us! Very rare in the car buying business in our experience. We bought a 2022 Telluride. Tough car to find. Great car! Great service! Highly recommend giving Mo a call!
J.M., from Yelp
"Patient, Calm and Knowledgeable"
4/9/2022
I had the pleasure of working with Moe to purchase my Kia. He was great! Personable, patient, calm, knowledgeable -- all the things I was hoping for when making the decision on buying a car
Andrew S., from Yelp
"Recommend To All My Friends"
4/8/2022
Good afternoon! I want to say thanks to all managers of Hilltop Kia. I visited you for the first time, but I know for sure that I will return to you for help and i will recommend to all my friends. I didn't believe that my issue would be resolved so quickly and they would be able to immediately order a part for my car. I liked the correct appeal, no imposition of services, they answered all my questions, very delicate and tactful specialists! Really, the whole team for the client does the maximum. Thank you!
Ganna G., from Yelp
"Best Car Buying Experience from Start to Finish"
4/8/2022
By far one of the best car buying experience from start to finish. Thanks to JOHN TOMAHN!!
We were in the market to buy an EV. We called many dealerships even some out of states before we got in touch with John at Hilltop Ford/Kia dealership. (HILLTOP DON'T do MARKED UP on their cars. What you see on the MSRP is what you will pay. No haggling no wasting time. They are one of the very few that don't do marked up their cars.) John was upfront, genuine and accommodating. He was courteous and never made us feels pressure. After a few minutes on the phone John told us he has what we were looking for on the lot. We have to fly from OC to Hilltop to pick up our new car. John even made arrangements for us to be pick up from the airport. John went above and beyond the whole process. He answered all of our questions and we got lots. John is definitely an angel, we were so blessed to have met him. He even called and follow up to make sure we got home.
SO make sure if your looking for a car to go see John Tomahn at Hilltop Ford/Kia Dealership, he will take excellent care of you!!! Everyone at the dealership is so wonderful! You won't be disappointed!!
Stephanie P., from Yelp
"Gentle Customer Service and Expertise"
4/5/2022
After coming from another local Kia dealership, I was disappointed with financing options and feeling a bit pressured to get a Kia Sorento vs the Telluride..
After coming to Hilltop Kia to explore more options, I was graciously greeted by Mohammad "Moe." He helped me tremendously with financing options and trading in my old Kia and finding the best fit for my family.
When my Kia Soul had issues in the past, I brought it here as well and the customer service has always been commendable.
I recommend not only this dealership, but Moe in particular for his friendly, gentle customer service and expertise.
Jasmine H., from Yelp
"Called The Second It Was Delivered"
3/16/2022
Had a great experience buying my new car. They called the second it was delivered so I could get there to purchase it- wasn't even off the truck when Raoul called me! It was exactly what I wanted. The whole process was easy- from purchasing to test driving to financing. Very friendly and knowledgeable service. Raoul showed me all the key features and was available for questions. The location was easy to find- right off the freeway. Definitely go to them if you need a new car!
Korey P., from Yelp
"Worth It To Travel To Purchase a Vehicle"
3/9/2022
I worked with Moe to purchase a Telluride last summer. He was very straightforward and offered a clear process to purchase a Telluride when other dealerships were playing games. I placed an order, which I knew would take several months. Luckily, Moe offered me a car that another person canceled which cut the waiting time down significantly. Although I live far from the dealership, I felt it was worth it to travel via plane to purchase the vehicle from a trustworthy dealership. Moe did not play any games and the vehicle price was as we agreed on. Overall, it was a great experience and I would not hesitate to travel via plane again to purchase a vehicle from Moe in the future.
Shaun R., from Yelp
"Purchasing Our New Telluride"
3/7/2022
Moe went above and beyond for me when it came to purchasing our new Telluride! He is straight forward, answered all our questions and was all around great to work with. We got exactly what we wanted and couldn't be happier with the full experience. Highly recommend!
Ashley G., from Yelp
"One Of The Best Experiences"
3/3/2022
Just had one of the best experiences I've ever had buying a car. We hate car dealerships and all the hassle. This time was different. Raoul was quick and didn't play games. We told him what we wanted and he made it happen.
We bought an electric hybrid, so had quite a learning curve, but he patiently took us through everything.
The only thing that wasn't perfect is the car wasn't full charged. No big deal, but I didn't want to wait the hour more to get it done there.
Follow up was also great, he contacted us the next day to make sure all was good.
Anne B., from Yelp
"Make You Feel Like a King or Queen"
2/25/2022
I went to Hilltop Ford/Kia dealership and was dropping my friend off
to pick up her car rental since she was getting work done to her van.
John Tomahn, Sales Consultant approached me and I had no idea that
I was going to get a car that day! I received a car with no down payment.
John and the team really worked with me and I was so blessed.
John is an angel, he picked out the best car that fit my body and It supported my back, the Kia Forte 2020 is a great car, it drives well and fits my body so good and comfortable. I was so blessed and nicely surprised to be leaving with a car which I have been praying for a very long time. And this was answered prayer. Everyone at the dealership is so wonderful! I had the best experience and John my sales consultant went above and beyond to help me and walk me through everything and it was not a long process. So make sure if your looking for a car to go see John Tomahn at Hilltop Ford/Kia Dealership, he will take care of you and make you feel like a King or Queen. This was the Best customer service ever!
Lisa C., from Yelp
"Easy Experience - Leasing a Kia"
2/23/2022
Had a smooth & easy experience today while leasing a Kia. Highly recommend for anyone to contact Moe from Hilltop Kia for your car needs! He was very communicative & great to work with. Thank you Moe!
Christina T., from Yelp
"Very Fair"
2/11/2022
Mo, Ricky and B all were terrific. Very knowledgeable, and very fair. Made my buying experience very pleasant and I would recommend with no hesitation. Lots of auto dealers getting attitudes these days. These guys are the real deal. Buy with confidence.
Rob K., from Yelp
"100% Recommend"
2/9/2022
GREAT Experience! I worked with Moe as my salesperson and he did a tremendous job on every aspect of the transaction. I inquired about a Telluride about a month ago and had specific requirements on the Model, Color, and features. With the shortage's in the auto industry, I new it would take some time. Moe checked in with me every week to give me updates, that my specific Model has not come in yet. He didn't try and force other models on me, but kept checking in with me to let me know he is working to find my exact model. When my model came in, he immediately let me know and I came down to purchase. After the purchase he spent his time showing me all the features of the car, setting up some of my preferred preferences, and answered any and all questions I had. If any one needs a new car, I 100% recommend you work with Moe as his follow up, knowledge, and his ability to listen to my needs and find exactly what I wanted are second to none!
Peter M., from Yelp
"Amazing Experience"
2/6/2022
I had an amazing experience buying my new Telluride. Moe was a wonderful salesman with knowledge and friendliness that made the big task of buying a car, quick and fun.
I could not recommend Hilltop KIA enough!
Anna D., from Yelp
"Needs Were Met"
2/3/2022
Just got my brand new Kia Niro Plug-in and have to say Moe went out of his way to make sure my needs were met and the process was quick and painless. Got to the dealer and 4:45 and was out by 6:00. Moe kept in touch via text and made sure everything was taken care of before i got there.
William L., from Yelp
"No Questions Left Unanswered"
1/17/2022
Moe was very helpful. Everything from paperwork to driving off in my new car went smoothly. Moe explained the car functions very clearly and made sure no questions were left unanswered. Very happy with my car and with the service Moe provided.
DeAnna P., from Yelp
"Quick and Painless"
1/12/2022
Picked up my Forte 2022 Gt-line today.
Moe is a great salesmen to work with. Honest and straightforward guy that respected my budget and didn't force any pricey accessories on me. If you're tired of the usual sales shenanigans at dealerships hit up Moe. I was in and out of the dealership in less than an hour. Paperwork was quick and painless. Moe gave me a quick tour of the features and send me on my way. I definitely recommend Moe if you are looking for a stress free car purchase.
James P., from Yelp
"Everyone Was Helpful"
1/7/2022
Moe helped me a great deal. I not only got the car I wanted, I got the color I wanted. Everyone was helpful especially Moe.
Jason Christopher D., from Yelp
"A Great Deal"
12/20/2021
Was in the market for a new car and settled on the new Kia Forte. Made contact with Trent from the online department and the sale was a smooth as can be. Got us a great deal especially in this market with all the shortages the dealers are facing. In and out in about 2.5 hours. Give Trent a call if you are looking for a Kia or a Ford since they are a partnered dealer here at the hilltop dealer.
Jesse G., from Yelp
"Transparent"
12/19/2021
My wife and I started the process of getting a 2021 Kia Telluride back in January of 2021 and were finally able to take delivery of it mid December 2021. It was a long wait but a fairly smooth process. We worked with Moe, who was helpful and great. He was transparent about the process, wait time, and addressed all our questions and concerns quickly. I would definitely recommend working with him! The car has been great so far!
Victor H., from Yelp
"Exceptional To Work WIth"
11/14/2021
We just received outstanding service with Moe@Hilltop Kia. We purchased our Telluride with Moe and he was very responsive and helpful during the whole process. We ordered our Telluride, which was a lengthy process, but we were willing to wait to get the exact car we wanted. From the first day we contacted Moe, he was very quick to respond via email and text, even on his days off. He kept us informed every step of the way. When the car was delivered, Moe streamlined the process and had our car ready for us. We flew up from SoCal and Moe was so welcoming. He took the time to show us many of the features and helped us with many of the settings since he knew we had a long drive ahead of us to take the car home. He was so knowledgeable about the car features and technology, and gave specific real life scenarios of why would or wouldn't want to use a feature. He continued to be available by phone, text, or email if we had questions afterward. Moe even texted and checked in with us (after his work hours on a Friday night) during our long drive home to make sure we were ok and to see if we had any questions. He truly cares about his customers:) We are so happy with the car we chose and with the entire process. Moe is very friendly, professional, honest, and exceptional to work with. We had the best experience from beginning to end and would do it again. We highly recommend Moe@Hilltop Kia!!!
Allan C., from Yelp
"Very Good Deal"
11/9/2021
This review is for Moe at Hilltop Kia. Moe was extremely helpful during my purchase process and he was able to settle us a very good deal on a 2022 Kia Stinger GT2 in just two days, given the very limited market under COVID.
Jerry W., from Yelp
"Very Professional"
11/3/2021
This review is for Raoul. Was in the market for a telluride. He is very professional and responsive. Would email/call regular with updates. Ultimately it didn't work out because of availability and demand of the telluride and the specific trim and features we were looking for, but would hands down recommend working/buying from him.
Chris N., from Yelp
"Couldn't Be Any Happier"
10/23/2021
Let me just say this is not my first rodeo but I was very much impressed and I won't let anyone I care about go anywhere but to see John. He was responsive very attentive and wise. He's a real person in terms of being able to relate to his buyers and I couldn't be any happier. Most places make you uneasy about taking your money but this was definitely a step forward towards our dreams and needs. That's John not Johnathan
Dominique C., from Yelp
"A Pleasure"
10/19/2021
This review is for Moe at Hilltop Kia. When my husband and I started shopping for a 3-row car, we found the Telluride matched what we were looking for. Although not in a hurry we reached out to Hilltop Kia a few weeks ago where Moe asked our preferences and took down our info. Last weekend out of the blue we got a call from Moe asking if we were interested in purchasing a Telluride EX Premium (which someone else had custom ordered but cancelled), and we jumped at the chance.
When we went down to the dealership to purchase the car, Moe was very helpful and we felt was quite honest too. He patiently explained all the aspects of the car and treated us with respect. There was a small scratch on the dashboard which he said would be fixed soon, and helped speak with the service department to get the part ordered.
All in all, it was a pleasure buying a car from Hilltop Kia.
When we went down to the dealership to purchase the car, Moe was very helpful and we felt was quite honest too. He patiently explained all the aspects of the car and treated us with respect. There was a small scratch on the dashboard which he said would be fixed soon, and helped speak with the service department to get the part ordered.
All in all, it was a pleasure buying a car from Hilltop Kia.
Smitha V., from Yelp
"Easiest Car Purchasing Experience"
10/10/2021
Moe was an absolute pleasure to work with and we are beyond thrilled with our new Telluride. He was patient, attentive and went over and beyond to make sure we were satisfied with our purchase. His no pressure approach was a breath of fresh air and it was undoubtedly the easiest car purchasing experience we've ever had. We highly recommend Moe and Hilltop Kia without any reservation. Thanks Moe!!
Jill E., from Yelp
"No Pressure Approach"
10/2/2021
I very much appreciated Moe's no pressure approach. I wasn't planning on purchasing a car during the COVID auto shortage and wasn't happy when I found myself in need of a new car for my son. After visiting several other dealerships with high pressure sales tactics, Moe was a breath of fresh air.
Dawn G., from Yelp
"Upfront, Honest, and Great Service"
9/29/2021
Moe is GREAT!!! Upfront, honest and great service. He reached out to me after I expressed interest in the Telluride SX.
The price was fair and not a penny more than what was quoted. Moe made sure I got the exact car I wanted and within the timeframe discussed. Even after purchasing, he is still there to answer my questions and offer further assistance. I'm super happy with my beautiful new car.
Shirley C., from Yelp
"Always Honest With Answers"
8/30/2021
My family has been looking for a Telluride since late 2019 and we kept hearing about the markups and we kept waiting for the price to drop (but it didn't) until we got contacted by Moe late last November telling us that there is no markup on the Telluride and all we needed to do is be on the waiting list.
It sounded too good to be true but that's what we did. Throughout the whole waiting period, Moe kept us in the loop and he always answered our call and text and understood the stress of buying a new car which made the buying experience very pleasant. He was always honest with his answers.
Then the pandemic hit and there were even fewer cars to be offered because of the semiconductor shortage. Moe even told us in April that they no longer take orders and are beginning to do markups but since we were on the initial order list he is going to keep his word.
We were very pleasantly surprised that he kept his word to the end when we picked up the car in late July. We cannot thank him and the entire dealership enough for helping us purchase our family vehicle.
Thank you so much Moe, please keep up the good work and continue to hold up your integrity.
Kevin L., from Yelp
"Incredibly Grateful For the Level of Effort"
8/24/2021
Since writing my original review I was contacted by the Service and Parts Department District Manager, William. William served as my personal champion in ensuring that Kia finally stepped up to provide me a rental car until the part for my vehicle is received and repaired. I could not express my gratitude nor the sense of relief I felt well enough. Three weeks of scrambling for rides taking my newborn's car seat in and out of vehicles to reach this outcome has left me on the verge of tears. I am incredibly grateful for the level of effort and empathy I received from William. He was communicative, empathetic and most importantly took accountability for a company he represents. It is reassuring to know that people like you still exist out in the workforce today. Thank you again!
Katrina M., from Yelp
"So Easy and Hassle Free"
8/21/2021
This review is for Moe! He made the process of buying our Kia Telluride SO EASY and HASSLE FREE! Moe has been highly recommended and now I know why! Thank you so much for the excellent communication and service!
Daisy D., from Yelp
"I'll Be Back"
8/15/2021
First Off All I Passed 2 Other Kia Service Centers Cause This One Caught My Eye.. I Was Calling Around To Find The Best Kia Dealer With A Service Center.. No One Had Service Right Away Due To COVID So Still Wanted To Choose The Best One For Our Family.. Then I Get To My Appointment Over An Hour Early And They Didn't Even Say Anything About It.. Checked Me In Signed For The Work And I Was Out.. Service Takes 3-4 Hours They Called Me In 3 1/2 Hours.. All Service Complete.. Thanks A Big Shout Out To Kevin B. And The Kia SQUAD.. In My Terminator Voice.. ILL BE BACK .. Lmao
Tywain W., from Yelp
"Went Above and Beyond"
8/14/2021
I would like to say " Thank You " to Trent Cleverger for helping us getting us a New car! You went above and beyond and helping us with our credit! With Two Car, you are a good salesman! You should be Supervisor or a manager I give you a A++
I will be back to get another car for my daughter, thanks again
D K., from Yelp
"Top Quality Service"
8/14/2021
I've purchased several cars from Hilltop Ford and Kia. Always received top quality service!
Jazzy H., from Yelp
"One of The Best"
8/13/2021
I want to give a special thanks you too my number one guy Trent Clevenger he Help me Make my wife anniversary Come True he's one of the best sales man out there If you ever need a new car This is the guy to ask for he will definitely get the job done no doubt
Kristopher M., from Yelp
"Highly Recommend"
8/2/2021
Had a great experience with Moe and Hilltop Kia.
Like many others who have reviewed, we were looking to purchase a Telluride, and realized how hard they were to come by. We found Moe through Telluride forums (where he came highly recommended) and reached out via text in October. Moe explained the process and expected wait time which was ~6 months at the time of order. Due to COVID related delays, and Kia switching models to the 2022, the timeline stretched to 10 months, and we just picked up our Telluride last week.
Moe was proactive and responsive throughout the process. He was always available to answer our questions, responding to texts right away, and keeping us informed as the timeline evolved. He assured us that the order would be filled and that agreed upon terms would be honored (which he delivered on).
When we showed up to pick up the car it was like we knew Moe. He was excited for us and took time to explain all of the details about the technology in the car (on the way home my wife and I commented that we wished the sales agent - from a different dealership - would have taken the same time when we purchased our Sorento).
I have a great deal of respect for Moe and how he handles his business. Others that we talked to at the dealership were friendly and professional and I highly recommend working with them.
Devon J., from Yelp
"Dealership Experience was Streamlined"
7/29/2021
Recently purchased a top of the line Kia Telluride from Moe. We had originally asked to be put on the list to order a Telluride October 2020 and found out the list was quite long due to the popularity and scarcity of the vehicle. We were willing to wait the approximately 9 months to get the car at MSRP as we were not immediately in need of a new car. Moe was recommended by several people on an online Telluride forum and after communicating with him regularly over the waiting period I can see why. He was always quick to respond and informative. When we heard the car was finally going to be delivered we met him for the first time. Our experience at the dealership was streamlined and helpful. Moe was very thorough in explaining all the features of our new Telluride. For my first experience buying a new car this was quite painless, though I'm sure that was helped by having an appointment set up and an already agreed upon price. Thanks so much Moe!
Caleb S., from Yelp
"Great Car Purchasing Experience"
7/26/2021
Last November, my wife and I reached out to Moe @ Hilltop Kia to purchase a Kia Telluride SX (Prestige and Nightfall Package), customized to our spec. When other dealerships didn't want to work with us, Hilltop Kia did. From the first time reaching out to Moe (Internet Sales Manager) he was friendly, direct, and informative. He provided all the information we needed to get the ball rolling to purchase our Telluride.
Moe always kept us in the loop when there was an update. And always responded to our text even on his days off. Soon after arriving at the dealership, Moe greeted my wife and I with a smile and warm greetings. He knows his product very well and explained to us very thoroughly what the Telluride was capable of.
Moe is the man! Very knowledgeable, friendly, responsive, attentive, and just a nice guy all around. It was a great car purchasing experience with Hilltop Kia. The customer service that Moe provided was top tier and A1! Thank you Moe!
Dru M., from Yelp
"Great Customer Service"
7/20/2021
Moe was the best! Very helpful and great customer service. I lucked out and bought the Kia Telluride when a customer, who ordered almost a year ago, decided not to buy it. I couldn't be happier with this car. Luxury SUV at a more affordable prices. Felt I got a very fair deal. Go to Moe!
Lisa H., from Yelp
"Exceed Expectations"
7/19/2021
A big shout-out to Moe at Hilltop Kia!
It was high time for my wife and me to replace our aging SUV (a 2000 Mercedes ML320), and after researching a suitable replacement, we decided on the Kia Telluride (SX-P AWD with tow).
We quickly discovered how incredibly difficult it was to get just what we wanted in terms of our exterior and interior color choice, and knew we would need to order and wait, and that's where we found Moe at Hilltop Kia!
I discovered Moe by researching the Kia Telluride Forum (tellurideforum.org) where all who dealt with Moe had nothing but glowing praises of him for his straightforwardness, follow-though, and no-game playing, all of which I found to be very true. We began working with Moe late September 2020 and had our name and our spec'd Telluride added to Hilltop's long list of others wanting a Telluride. Moe was completely upfront in telling us how long it could take to get our Telluride - he didn't sugarcoat anything. He assured me there would not be any "extras" or "surprises" to our agreed upon price, and at the end, when ours arrived and we signed the papers for our 2022 Telluride, it was just as Moe said!
Through the process of my order Moe was always available to me for updates and any questions I had. We communicated once or twice monthly, and our conversations were always pleasant and fun. My wife and I are very discerning buyers and in my line of business I can readily recognize quality customer service - Moe certainly stood out in providing quality service, in fact, he exceeded our expectations.
If you are looking to purchase a new Kia or Ford and live in proximity to Hilltop Kia (or Ford), give Moe a call at (510) 230-9198 and start the conversation - you'll be happy you did!
F. J. J., from Yelp
"Smooth and Swift"
6/15/2021
We went in today to pick up our Kia K5 GT in Wolf Gray with the help and coordination of Moe! Everything was smooth and swift. I couldn't have asked for another person to ask for assistance. We started communicating via text messages. Moe was able to secure the vehicle for me even though there were potential buyers through a quick phone call. He made sure my guests and I were comfortable throughout the process and answered any questions/concerns that we had. We didn't feel like we got blindsided by extra fees at all. Moe definitely looked out for us!
We highly recommend making your business with Moe if you stop by Hilltop Kia!
Lam D., from Yelp
"Worked Out Perfectly"
5/29/2021
Big shout out to Moe for his amazing customer service! I contacted him on Tuesday/Wednesday and was in on Friday leaving in my new 2021 Kia Sorento! Let's just say I got lucky on the color, model trim, and price. It was exactly what I wanted and it all worked out perfectly!!
Cynthia T., from Yelp
"Got In and Out"
5/16/2021
Moe was my salesman and he helped me throughout the whole process from ordering to pick up. He kept me up-to-date through emails/texts and even followed up after I drove home. When picking up the car, he got me in and out within 1.5 hour including a 10 min test drive. I would definitely recommend talking to Moe if you're looking to buy a Kia.
Kevin L., from Yelp
"Great Example Of What A True and Honest Salesman Should Be"
4/24/2021
Yesterday I picked up my 2021 Telluride from this dealership. I was looking for a new suv ride that has lots of space and test drove a few. I fell in love with the new telluride and found out that it's the top one pick from the car and driver magazine. Most Kia dealership took advantage of this and started marking prices above MSRP anywhere from $3,000 - $12,000. The Hilltop Kia is the only one I have found so far that doesn't do the mark up.
I have nothing but good comments. The sales rep Moe has been tremendously helpful. Quick to respond with texts and very reliable with all my questions. He even followed up the next day.
Great job Moe! Pls continue to do what you're doing. You are a great example of what a true and honest salesman should be. More power to you and Hilltop Kia.
Rose P., from Yelp
"Deserve To Be Recognized"
4/16/2021
Hilltop Kia's service department staff is AMAZINGGG! I don't even write reviews but the experience I had with them was AWESOME and I had to report it! My engine was making a knocking sound, so in my head all I could think about was MONEYYY and how I would have to pay for this. So, of course I was extremely upset and I walked in there with a horrible attitude expecting the worse. So as I was ranting on the phone to my mom, Omar came out of his office to assist me. Omar approached me very politely and listened to every word I said without getting upset or annoyed with me. He really helped me calm down quickly and was so attentive! When Kia replaced my engine, he kept me updated with everything. I appreciate Omar so much, and now when I go to Kia's service department, I only want to deal with him lol. I am very pleased with the service I received from Hilltop Kia's service department staff. The service department manager was awesome too! I was so upset when I got there, that I do not remember his name but I do remember that he was attentive just like Omar. Thank you so much Omar and Kia's service manager, you guys are awesome and you deserve to be recognized!
Kareema S., from Yelp
"Delivered As Promised"
4/8/2021
I had to wait longer than usual for my car, which was understandable considering this was the most sought after vehicle. Mo delivered as promised. Even during COVID, they were professional and friendly while extra steps were in place to ensure the safety of everyone. Thank you for the most bad ass ride KIA.
Lillyen C., from Yelp
"Will Be Back For Future Kia Purchases"
4/6/2021
Everything went according to plan and my Telluride pickup went perfectly without a hitch. I was in and out of there without an surprises or gotchas. Kudos again to Lewis and Carlos for getting me into my dream ride. Will be back for future Kia purchases for sure!
Kevin W., from Yelp
"The Best Dealership In All Of CA"
3/26/2021
The best dealership in all of CA. I worked with Moe, he was incredibly professional. I ended up flying in from Southern CA, because Hilltop Kia had the best deal on a KIA Telluride in all of CA. It's beautiful and I recommend this dealership to everyone I meet. Thanks Moe !
Mandie N., from Yelp
"Proved To Me That They Really Care About Customer Experiences"
3/24/2021
Took my car in for a recall, oil change and tire rotation. There were some initial hiccups but William the Service Director stepped in and very quickly fixed the situation. William jumped on a call with me directly to figure out how he can assist and asked for feedback that he can use to solve the few hiccups I encountered in the beginning of my experience. This proved to me that they really care about customer experiences at Hilltop KiA and I will definitely recommend customers.
Jonathan S., from Yelp
"Go To These Guys"
3/22/2021
I FINALLY got my Telluride after 8 months of waiting not due to the dealership but just because everyone wants this SUV and production was impacted during Covid. Every Kia dealership I went to wanted 5-10k over MSRP (which a lot of people pay) but I wasn't willing to do that. Hilltop will order exactly what you want and charge you MSRP and their customer service was great. Carlos, Lewis and Raoul all helped me out in the process. Lewis took the time to go over all the features this SUV has (because there are a lot) and Carlos expedited the delivery for me as much as he could. If you're looking for this sought after Telluride in NorCal, go to these guys!
Mandy W., from Yelp
"Truly Wonderful"
3/7/2021
My Salesman was John T was truly wonderful. The way he was able to demonstrate each feature answer all of my questions was excellent. He got me the car I wanted. Kia financing provided a great deal. The financing person Garnett was very experienced and pleasant and I can't forget Marlena she was actually the person making service appointments with me. She was so nice and professional.
Overall great experience. I would recommend anyone looking for a Kia to go there.
Jovelin R., from Yelp
"If You Want To Get A Kia They Are The Guys To Talk To "
3/2/2021
I originally owed a 2018 Kia Forte and I was happy with it but it wasn't the car I really wanted. Since the very beginning Moe helped me make the process easy and made sure to get me the best deal possible. I was very hesitant at first but he really helped make the process smoother. I'm so glad I saw the K5 and I'm happy to say I'm leaving the lot with a brand new car. Moe made me feel happy to be apart of the Kia family. He answers my questions and is very knowledgeable. Go to him or Carlos, the manager, for help and questions. If you want to get a Kia they are the guys to talk to. Happy Kia owner!!
Jasmine M., from Yelp
"Process Was Super Easy "
3/2/2021
What can I say!! Moe and Carlos have done it again!! I came to Kia with a old Ford and I wanted a Kia sorrento so bad. Moe and Carlos gave me a deal that I couldn't say no. The process was super easy and moe always knows what I want and at a great deal. I have been coming to Kia for years! If you need Kia come see Carlos and moe. Also Lou was amazing. He explained the whole new car to me. And also top it of my little came and got herself a car! She traded in her old forte for a 2021 k5. Moe and Carlos always takes care of my family.
Carla G., from Yelp
"Professional, Genuine"
2/28/2021
I had a GREAT experience when recently purchasing my first new car. Lewis Belt is really awesome! Lewis is professional, genuine, and knows his stuff. He made my first purchase easy. He told me everything up front, and did not rush or pressure me.
When it came time to finalize the paper work I met with Garnett Thompson. He made that process simple, quick and easy. Garnett is professional and very thorough.
As stated before this was my first time purchasing a new car and the process was easy. I felt good going in and felt even better coming out! Thank you again. I love my car!
M H., from Yelp
"Communication Was Stellar"
2/15/2021
I had a great experience working with Mohammed Safeel. He helped us find the right vehicle at the right price within a reasonable period of time. His communication was stellar and I never felt like he was being dishonest. Wish more sales teams were like him!
Tai Y., from Yelp
"A Pleasure"
2/7/2021
Taking a moment to thank the gentlemen who made buying my beautiful 2021 Kia Telluride such a pleasure. Thank you Carlos Orozco for making me feel like your most important client. Thank you Lewis for walking me through all of the amazing features of my new car so I would feel comfortable and safe driving home. You were so sweet and patient and thorough. Thank you Garnett in finance for the no pressure closing. Thank you Hill Top Kia for not being like all the other dealers in the area who are marking these cars up thousands of dollars over MSRP hoping to line their pockets. I am recommending you to everyone and posting more praises on the Kia Owners Forum.
Joanie A., from Yelp
"Would buy a vehicle here any day of the week"
1/18/2021
I would buy a vehicle here any day of the week!
Mr. Carlos Orozco is the guy to talk to. Pleasant, honest, low pressure. The stress was taken out of the whole experience and restored faith in not only me but my wife who despises car shopping. We had a good idea of what we wanted, and there was no pressure whatsoever from Mr. Orozco in getting a vehicle that met our needs. Other dealerships could learn something from Hilltop Ford/Kia, specially from Mr. Orozco! And the price... well lets just say that we met our budget, and we got a great deal and more than fair on our lease.
They've got a surprisingly good selection and you can tell this is no hooptie lot. If you're looking for a beater or tweaker car, (you know what I mean) this probably isn't the place for you. If you're looking for a down to earth family oriented business with top quality vehicles, go here Hilltop Ford/Kia. One other great thing is you get to see both KIA and Ford products side by side which is unique that they carry both lines. Finance explains your options but doesn't hard sell you on fabric protection and things like that. I'm glad I went with them and was able to support a local business.
A big shout out to "Moe", although he almost make me lose it in the beginning, but was forgiven at the end of the sale. He took the time to show the wife everything on her new car!!
Long story short, come check them out
Richard R., from Yelp
"Hilltop Kia is the place to go"
1/15/2021
Looking for a KIA, Hilltop KIA is the place to go!
We had the pleasure of working with Moe when purchasing our Kia Telluride. This was our first new car purchase in over 10 years and Moe made things super easy for us, especially since we don't live near Hilltop KIA. We mainly communicated through email & text and Moe was very responsive and clear in his answers.
When it came to picking up our Telluride, Moe presented all of the options/services available to add on with no pressure of having to get them. After signing a few paperworks with Moe (done in under 30 mins), he sent us to the finance building where we had the pleasure of working with Noel Ong. Again, presented all of the options/services we could add with 0 pressure in needing to get them.
Not having bought a car in a long time & hearing about sketchy stories and sales people, Moe & the Hilltop KIA team made this an easy and comfortable car buying experience! Would HIGHLY recommend heading to Hilltop KIA!
BONUS: a few days after bringing our car home, Moe texted & emailed just checking in on how we are liking the car and if we have any questions, that we could always reach out to him. EXCELLENT SERVICE!
THANKS again MOE & Hilltop KIA!
Jeffrey M., from Yelp
"Very courteous"
1/2/2021
The Hilltop staff was very courteous and professional throughout the entire sale process.
Moe was my salesman and kept me fully in the loop about everything during the entire process. He was friendly, attentive, and very punctual with emails. Thank you Moe!
I also appreciate being able to sign my contract digitally. Pickup time for the vehicle was dramatically reduced because of it, and we were out of the dealership within 30 minutes.
If you're looking for a vehicle, Hilltop is the place to go and also, ask for Moe (no pun intended). Lol
Erayna G., from Yelp
"Drove from LA to Richmond and it was a breeze"
12/27/2020
Picked up a Telluride from Moe. Easy transaction. Drove from LA to Richmond and it was a breeze. Everything went smooth and it Moe was very helpful along the way.
Jorge M., from Yelp
"Nothing but positive"
12/16/2020
Working with Lewis at the moment on getting a Telluride ordered. So far my experience has been nothing but positive. Out of all the Kia dealers that I've talked to throughout CA, this has been the only dealer that has been willing to work with me on getting the exact Telluride I'm looking for and not screwing me over with a market adjustment just because they feel like they can.
Kia's more recent cars have taken a huge jump in quality, but Kia dealers across the board still act like all they sell are fortes. This dealer is setting a higher standard for all Kia dealers and should be applauded for it. At the corporate level, Kia really should be setting standards for their dealers so that we as customers do not need to look for the "good dealers" and the "shady dealers".
Looking forward to receiving my ride when it comes, and will update this review when that happens!
Kevin W., from Yelp
"Went above and beyond"
12/7/2020
I just got my first car at this dealership and Raoul was the best, when going through the process! Raoul took his time to show us the cars we were interested in, stayed late, drove the car into the dealership so we can see the color, since it was dark when we got there. Overall, Raoul went above and beyond to make sure we had a great experience! Also big thanks to Carlos with helping us complete our transaction, he made sure we got a good deal!
Jalilah S., from Yelp
"Fastest car buying experience ever"
12/4/2020
Moe did an amazing job getting us approved for the Ford Explorer that my husband wanted. He was very consistent, communicative and understanding. Made us feel very supported and very patient while we weighed out our options. The easiest and fastest car buying process EVER! We will definitely refer family and friends to your dealership. Happy Holidays!
Joy B., from Yelp
"Great customer service"
12/3/2020
Moe was our salesman and he gave us a great customer service experience. He was upfront, replied quickly and listened to everything we wanted. It was a pleasure doing business with him to purchase our new telluride. Would def go back to Moe and highly recommend him. Exceptional service.
Michelle N., from Yelp
"Least stressful car buying experience ever"
12/2/2020
There aren't enough good things to say about Moe at hilltop Kia. He's amazingly helpful - going above and beyond with his customer service. I know months after buying my car, I can always reach out to him with questions and he will always respond within minutes. I will also say that this was the easiest, least stressful car buying experience ever. I was in and out within one hour. No pressure. Easy. Highly recommend Moe and the entire hilltop Kia team!
Rina J., from Yelp
"We will be back"
11/24/2020
I recommend John Tomahn for his integrity and expertise in selling a car. He sold me my 2021 K5 Gt line. He effectively communicated, provided excellent customer service and got me the best deal on my car. This was not my first rodeo buying a car however, it was the first time that I felt like I wasn't being sold a car, more like being informed about a future purchase. Thank you John for your time and dedication to making this work for me and my family. I'm sure we will be back in the near future for another purchase.
Future customers, if you are looking for a diverse and respectful environment to purchase your next vehicle , go and see the brothers at Hilltop Kia.
Patrick T., from Yelp
"I would absolutely do business with them again"
11/3/2020
Wanted a Telluride and shopped around quite a bit, probably reached out to every Kia dealer in the bay area and valley. Tellurides are hard to get and even harder to not pay a hefty markup. Reached out to Hilltop Kia and Moe responded. He explained the situation to me and was patient in explaining my options. We ended up putting in an order with them. The car finally arrived after a seriously long wait, no fault of theirs. They made the buying process very simple and easy, none of the usual back and forth. Very clear on pricing, fees, financing, etc. Traded in a vehicle and they offered me about what I expected to get based on all my research. I am pretty OCD so I spent quite some time gathering information. I always second guess myself after a deal but with Hilltop Kia I had no regrets. I WOULD ABSOLUTELY DO BUSINESS WITH THEM AGAIN. Moe was my primary contact but was not there on the day my car came in so I dealt with his colleague that I forgot the name of(sorry, I'm bad with names), but I have his card and will hold on to it for sure, he was stellar. Lewis was also a great help as well as their financing colleague. Everyone top to bottom was very helpful and nice and I never had a suspicious feeling that buying a car can sometimes give you. I know this review sounds a little too good to be true but I am not embellishing or exaggerating. Do yourself a favor and contact them and find out for yourself!
Philip H., from Yelp
"Friendly staff"
10/26/2020
Professional, courteous, friendly staff here in Kia service department. Came in after having my new 2021 Telluride for a little over a month. Couple of minor trim issues being looked at.
My service advisor Manny was incredibly patient, listening to my concerns and finding a fix.
Was offered a rental when I first came in, not needed I'll wait a few hours and come back if needed.
There's a Kia dealership closer to me. I live in San Francisco, but this is where we purchased and the staff here are stellar.
If you're looking for a car and want a good group of people to help you, this is the place
Shawn P., from Yelp
"There was no pressure"
10/24/2020
This review is long over due!! Recently bought my 2021 Seltos from Kia in Hilltop. Moe was my salesman and he is GREAT!! He explained everything to me in detail, there was no pressure, he was patient while I made my decision. The process from start to finish was quick, and easy. The document signing is all electronic and you walk away with a usb with all your documents. This is my second Kia I have bought from them and will keep going back!
Thank you team Hilltop Kia!!
Antoinette T., from Yelp
"Excellent buying experience"
10/17/2020
We had an excellent buying experience with Moe! Moe is a good guy, transparent about the process and price of the vehicle, didn't try to sell us things we didn't want/need, quick and efficient. He communicated very well with us via phone call, email and text. We were surprised as to how fast with got our Telluride and he sent a photo of it as soon as it arrived on the lot. We are very happy with the entire experience and with our family car. Thank you, Moe!!!
Gerri M., from Yelp
"Completely straightforward"
10/9/2020
We picked up our SX from Moe at Hilltop Kia yesterday, and it was easily the best car buying experience I have ever had by a long shot. From start to finish I was out of the dealership in less than an hour. No pressure, no hidden fees or upsells. A completely straightforward Telluride purchase at MSRP. In California nonetheless, which is pretty much unheard of. The paperwork was all done electronically, and I was handed a thumb drive at the end instead of 4 feet of messy contracts. An impressive touch.
Moe was impressively prompt and helpful throughout the 2.5 month wait, and even went the extra mile to prep the car for delivery in what was a borderline unreasonable amount of time. all the way!
Brendon S., from Yelp
"Friendly & quick"
9/29/2020
Moe helped us with our sale & it was a great experience. Moe was friendly & quick. The most straightforward easy & fast transaction I've ever had buying a car.
Gina M., from Yelp
"Best car buying experience ever"
9/28/2020
I just bought a telluride at Hilltop Kia and it was the best car buying experience i've ever had! Moe was a great sales man, very helpful, easy to work with, and most importantly honest and great about communicating. I ordered the Telluride with Moe in July and the amount i paid last week was exactly what he told me I would pay in July (bought it at MSRP). In addition, from when I placed the order in July to when I picked up the car last week, Moe would give me updated ETA times. I had the same experience with the finance manager, Garnett, easy to work with and honest. No one at Hilltop tried to upsell me or gave me misleading information. I would highly recommend Moe & Garnett at Hilltop Kia
Gibi G., from Yelp
"Fantastic experience"
9/21/2020
I had a fantastic experience at Hilltop Kia. I recently purchased a 2021 Kia Telluride. If you aren't familiar with the Telluride it is a newer SUV from Kia that is in high demand.
I had the pleasure of working with Raoul Fulcher Jr. Most of my communication with Raoul was via phone, email, and text messages. The car was an order that was delayed due to Covid. Raoul constantly updated me on the status of the vehicle and it's estimated arrival. Communicating with Raoul was easy and seamless and he was always quick to reply to any questions I had. When the vehicle arrived, I got to meet Raoul in person and he was every bit as awesome as he was over the phone.
When going over all the options for the vehicle both Raoul and the sales manager, Carlos Orozco, provided me with all the options and explained them to me. There was no pressure to sign up for extended warranties or add extra options. They simply explained all the options to me thorougly and allowed me to make the decision.
Finally, when signing the paperwork I had the pleasure of working with Finance Manager, Noel Ong. Noel explained all paperwork to me and also presented me with all the options for financing and maintenance, including the service package. Once again, there was no pressure to sign up for anything, Noel just provided me with the options and answered any questions I had. I took the service deal because it's a great deal!
If you're in the Bay Area and looking for a Kia (or Ford for that matter) I highly recommend going to Hilltop Ford/Kia and asking for Raoul Fulcher Jr. Raoul even reached out to me several days later to ask how my family was enjoying the new car! Top notch service all around from Raoul, Carlos, and Noel!
Paul M., from Yelp
"Saved us a lot of headache"
9/16/2020
I had been looking for a Kia Telluride for over a month with little to no luck. Either dealers didn't have it or they wanted $5-10k over MSRP or we would have had to order or wait for one for over two months. I had been in contact with probably at least 20+ dealers throughout California, the west coast and the country.
That's when Moe at Hilltop Kia came to our rescue. He had been active in the Kia Telluride web forums and said he would sell it for MSRP (a rarity amongst California and most national dealers). I followed up with him and, amazingly, he was expecting one in that perfectly fit our color and trim needs. He said he'd honor the price. He took my credit card for a deposit, but told us we didn't need to charge it nor fill out any paperwork, it was ours when it came in. Now, that made me a little nervous, not having any thing but Moe's word on it, but that was all we needed.
Incredibly, the car came in two weeks early, the day after we called him! As we were in LA at the time and not in the Bay Area, we asked if he could keep it at the lot for a couple weeks until we could make our way up north. His manager gave the ok on this, which saved us a lot of headache over how to retrieve our car. In the meantime, I was still nervous about it being sold to some desperate Telluride seeker willing to pay $10k over asking. But everything went exactly as Moe said.
It was ready for us on the day we rolled into town, washed and cleaned, and we paid MSRP, as promised, for it. We love our new ride and Moe has a lifelong fan in us now. Ask for Moe, accept no substitutes!
Brent H., from Yelp
"Pleasure to work with"
9/16/2020
If you're in the market for a new or used Ford or Kia in the Bay Area, Moe at Hilltop Kia / Ford is simply the best. Today was our 4th vehicle we have got from Moe, and we won't go anywhere else. Moe is a pleasure to work with every time, literally has made time for us day or night, running numbers for us, looking up info, have never in my life had anyone in a sales department go out of his way like he has. Moe has forever earned our trust and business, and he should have yours too! Thanks again Moe!
Cameron M., from Yelp
"Very easy experience"
8/19/2020
I just bought a car from Hilltop, and it was a very easy experience. I spoke to several of the salespeople on the phone before purchasing, and each time they were courteous and helpful. Plus they ultimately gave me a great price. After some less-than pleasant experiences elsewhere, I was happy to find the exact car I wanted there, where the customer service was great from the start. Moe was excellent to work with, as were Noel, Carlos, and Shawn.
Hoping that my new Kia holds up well!
Aliyah K., from Yelp
"True professional"
8/17/2020
Last week I received my brand new beautiful Kia Sportage. I love it! But the best part of the experience was working with Raoul Fulcher. Due to the Covid situation & after doing some research on my auto choices, I decided to do this from home. Raoul could not have made it easier & is an expert at home & "hands free" delivery. During the process he was patient & never "pushy" either...and acted more as a consultant to me!
Raoul went above and beyond to get me exactly what I wanted down to
my first choice of interior...without me asking!! Raoul is pleasant, responsive & a true professional. Thanks, Raoul & Hilltop Kia!
Linda G., from Yelp
"Superb salesman"
8/10/2020
I got a new car!! 2021 KIA K5. This is the second car I've purchased from this dealership once again the complete experience was fantastic. Raul was a superb salesman the car I wanted was not in stock at this location. Raul went the extra mile to locate my car and have it delivered to me.
Mr. Garnet Thompson financial Manager quickly finished the process with all of his super fancy high tech equipment. The complete team made my second purchase even more wonderful than my great experience I had the first time. I lost my beautiful black Kia Optima SXL Turbo on Arch Friday the 13th but with my purchase of my new Sleek and sexy blackKia K5 I'm back in love again!,!
Thank y'all
Jacqueline C., from Yelp
"Buying process was Fast and easy"
8/8/2020
Moe took great care of us. We purchased a Telluride and anyone who knows about that vehicle knows practically all dealerships are charging markups. Hilltop Kia did not. He was straight forward and honest about everything plus he's very knowledgeable. When our car finally came in, the buying process was fast and easy. We were treated like family and that's why we continue to come back for business. When you come to Kia, definitely ask for Moe!
Veronica H., from Yelp
"Genuine"
7/27/2020
I would not give a 5 star review if it was not for Raoul. Raoul made the car buying experience more tolerable with his courtesy and genuine pleasantness. The dealership as a whole I was not impressed with. Especially on the middle to upper management side.
Gabriel H., from Yelp
"Straightforward"
7/14/2020
I recently purchased a 2020 Telluride. I spoke with several local Bay Area dealers and all of them were marking up MSRP anywhere from $3k-$7K due to the level of demand.
I was ready to put down a deposit with a dealer when I received an email from Moe at Hilltop Kia which clearly stated in the subject line "No mark up. I have one available."
I reached out to Moe but thought this was going to be some kind of "bait-and-switch" approach. But Moe was no nonsense over the phone. He described to me the two Tellurides that were being delivered to the dealership within the next few weeks. He quickly followed up by emailing me the window stickers for each vehicle. Again, I questioned him about the dealer mark-up above MSRP. He assured me that there was no mark-up. I came down later that day to put down a $1000 deposit. That process took 10-15 minutes. It gave me the opportunity to meet Moe and one of the dealer's Finance Managers, Noel Ong, in person. They were both friendly and straightforward. It was refreshing.
As I waited for my Telluride to arrive at Hilltop Kia, I went back to the previous dealers I spoke with and shared that Moe was not marking up the MSRP. They were in disbelief and they refused to come down to the MSRP. Further, they emphasized that I would likely "pay for it on the back end" via warranties, maintenance plans, upsells, etc.
Less than two weeks later, I received a text from Moe with a photo of my Telluride sitting on the dealer lot. I went down to pick it up and fully expected Moe to upsell me on an extended warranty plan or a maintenance package. None of that. He just asked me the following:
1) Are you leasing or purchasing?
2) How long of a term?
3) How much are you putting down?
3) Do you want to take a cash rebate or go with a lower interest rate?
4) Are you interested in an extended warranty or maintenance package? If so, which one?
There was no pressure from Moe or his team to steer me into a specific product. I think it helped that I basically knew how I wanted to structure the deal beforehand. Moe respected that. He didn't push it and he didn't waste my time. We got through that portion in less than 30 min.
From there I just had to complete the title, transfer & registration paperwork with the Finance team. This process was really the only negative part of my experience. Unfortunately, there was only one finance person working that day and there were four other buyers in front of me. I waited a LONG TIME just waiting to get the paperwork completed. While Moe could have gone home, he stuck around through the completion of the paperwork to thank me and send me off.
Despite that, I still had a great experience with Moe at Hilltop Kia. He was professional, straightforward, not pushy, and he respected my time (and my preferences). I would highly recommend Moe to my friends & family and I would certainly do business with him again. He stood out in comparison to the other dealers I was speaking with. Highly recommended!
Ron M., from Yelp
"Rare combination"
7/4/2020
When you wish to learn more about the best-value EV and Plug-In Hybrid EV on the market at a reasonable price, there is one place to go: Hilltop Kia, and there is one person to see: Moe. He is that rare combination of enthusiasm, knowledge, honesty and the ability to listen to the customer. I have rarely enjoyed the car-shopping experience, but this is the exception: a well-stocked dealer with great friendly staff. Call Moe.
David K. - Corte Madera, CA
David K., from Yelp
"Very professional"
6/12/2020
Terrific dealer. Highly recommended. Very professional. Especially Carlos and Jon. Bought a Seltos from them.
Larry E., from Yelp
"Easy and transparent"
6/12/2020
I dread car servicing because I don't know much about cars and have no way of knowing whether the services proposed are actually what I need, or upsells. After putting it off forever, I was thrilled with how easy and transparent it was at Hilltop Kia. I was able to call ahead of time to understand what was needed, the estimate was reasonable and accurate, service was quick and friendly. What I most appreciated was that David went out of his way to answer all of my questions about what services the car would need next, how much they would cost, etc. Instead of feeling out of my element, I left better understanding my car and grateful for the help.
Julie K., from Yelp
"Courteous and offered safe services"
6/11/2020
Recently purchased a used Kia and brought it here for my post purchase inspection. They were so courteous and offered safe services during COVID-19. I also really appreciated the online payment/invoicing portal that is available.
Racene J., from Yelp
"Made you feel comfortable"
4/25/2020
Need a car go see Rahul and Carlos these guys were AWESOME!! Told them exactly what I was looking for and they were able to get my deal worked out. They were super cool not demanding at all!! Made you feel comfortable and made sure you were leaving the dealership with everything you wanted. Definitely the place to go. After doing my research for over 6 months on the kind of car I wanted landing here completely sealed the deal for me.
Anii A., from Yelp
"Never pushy"
3/9/2020
Phil Cooper was great. Getting car always seems to be a headache. But with Phil it really wasn't. He would follow up but never pushy. Made the whole process pretty seamless. Very honest and so pleased with his service. We will definitely come back when we need another car and work with Phil. You can't go wrong with asking for Phil for your next car purchase/experience.Thank you again!
Stephanie J., from Yelp
"Professional, pleasant and knowledgeable"
3/6/2020
The lease was expiring on my 2016 Kia. While waiting for the last service to be done on the vehicle, I met Phil Cooper in the sales lot. He offered to let me test drive a 2020 Kia Soul and take it to Benicia to see if my husband could fit in it. There was no strong-arm pressure from Phil at all. He was professional, pleasant and knowledgeable. We are extremely happy with the deal we struck for a new lease and even happier with our new Soul. Thank you, Phil, for making the transaction so painless.
Linda F., from Yelp
"Friendly and helpful"
3/2/2020
Worked with Raoul and he was very friendly and helpful, walking me through the features of the model I was interested in, and answering all my questions patiently. Would definitely recommend to my friends.
Jian C., from Yelp
"Excellent customer service and attentiveness"
2/16/2020
Like everyone who's had an experience with Moe, I had a very satisfying transaction! I have a tendency to be wary, and I did shop around before I finally decided on purchasing this car from hilltop Kia, and it was because of the excellent customer service and attentiveness of Moe!
I had called around to a lot of Bay Area dealerships asking for a Kia Sportage LX AWD in white. All the other dealerships said they did not have it or they had it in an alternate color. Moe was the only one that took the extra step of calling the Kia supplier and seeing if I had the car I wanted. He was able to find my car and in the color I wanted!
The other reason I purchased from him is I got it at the price and the monthly that I was looking forward to. Moe has got my patronage for this and future cars. I look forward to referring him to all my friends and colleagues.Again, excellent service and the one quality that a salesman should have is the ability to listen, Moe has in spades. A very professional and no B.S. Salesperson. Thank you for all of your assistance Moe, I look forward to buying my next car from you in the future. :-)
Carlo M., from Yelp
"On-time no hassle"
1/29/2020
I had an awesome experience getting my Kia serviced here. A gentleman named Omar helped me get the repairs I needed. In the past, I've had lots of issues with service representatives trying to scam me out of my money by giving me the run around about costs, but with Omar it was different. He was professional, friendly, polite and honest. If you are looking for high-quality service and peace of mind, I highly recommend you ask for Omar to help you with your vehicle. He got my car back to me on-time with no hassle. I definitely will be returning here with my Kia next time.
Sasha T., from Yelp
"Patient and knowledgeable"
1/12/2020
I did extensive research before deciding to buy a Kia Soul, including test driving several used and new models at almost every Kia dealer in the Bay Area. Throughout the process there was one dealership that stood out amoungst the rest -- Hilltop Kia. Lewis was both patient and knowledgeable as well as pleasant and friendly. I never felt rushed or pressured and he was available to answer all my follow up questions to help me navigate the process of buying a car. Today I went back to personally thank him and he wasn't in. Instead I was greeted by Raoul who was equally friendly and incredibly helpful - answering my myriad of questions and actually taking the time to help me set up some features on my infotainment. Together, they made the process of buying a car painless and I highly, highly recommend this dealership!
Victoria R., from Yelp